Our Chatbot’s pretty smart and has a ton of general information. You can also log in to ask for specific answers about your banking.
Estimated call wait times:
Contact us 24 hours a day, 7 days a week
Calling us from outside Canada? Call collect at 416‑758‑3139.
Estimated call wait times:
Monday to Friday, 8am to 8pm ET.
We’re closed on holidays.
Estimated call wait times:
Monday to Friday, 8am to 8pm ET.
We’re closed on holidays.
Estimated call wait times:
Monday to Friday, 8am to 8pm ET.
We’re closed on holidays.
Free access to 3,500+ Scotiabank ABMs nationwide and 44,000 ABMs worldwide through Scotiabank’s Global ATM Alliance.6
Thanks for choosing us for your banking needs. Whether you have feedback to share or a complaint to file, we value your input and want to hear from you.
We’re always interested in hearing what you have to say and carefully review feedback to improve our products and services. Drop us a line today.
We’re dedicated to providing you with an award-winning customer experience. Here are some ways you can raise a concern.
We get that your time is valuable and want to answer your questions as quickly as possible. We’re got plenty of ways to help you find the right answers. Help Centre.
Here's how you can reset your online banking PIN:
1. Click ‘Log In’ above, and enter your Client Number, Username or Card Number. Then click the ‘Next’ button.
2. When you reach the point where you’d normally enter your PIN, click ‘Forgot PIN?’
Follow the prompts from there
To help address suspicious activity, here are some things to consider:
If you suspect fraudulent activity relating to your Account, please call us right away at 1-888-826-4374.
If your Tangerine Client Card is lost or stolen, please report it right away. Here's how:
Log in and click your Chequing Account.
Then click the ’Manage Card’ button.
Under 'Actions', click 'Replace lost, stolen or damaged Card'.
Follow the steps from there.
Or call us at 1-888-826-4374 to report your Card as lost or stolen.
We'll issue a replacement Card, and it should arrive within 5 to 7 days.
If your Tangerine Credit Card is lost or stolen:
Log in if you haven’t already, select your Credit Card Account and click the ’Pause Card’ button. Follow the steps from there.
This will stop any new activity on your Card from the date you pause the Card.
Once it’s paused, if you can’t find your Card, please call us at 1-888-826-4374 .
If you’re travelling outside Canada or the U.S., you can call us collect at 416-758-3139 . We’ll cancel your Card and issue a replacement.
We are committed to providing you with top-notch service and we take your concerns seriously. If you’re unhappy with anything and would like to log a complaint, please reach out to us here.
Worried you may have been scammed or have a security issue?
If you think your security has been compromised, or you’d like to report fraud, please let us know.
Worried about a potentially suspicious email or text claiming to be from Tangerine? Report it as soon as possible.
Your safety is very important to us. Visit our Security Centre to learn more about how you can keep your banking info safe.
6 Tangerine will waive the ABM Withdrawal Fee and Global ATM Alliance members will waive any surcharge fees for withdrawal transactions performed at a Scotiabank or Global ATM Alliance machine with your Tangerine Client Card. Some exclusions apply; see our Fee Schedule for details. The current Fee Schedule can be found at tangerine.ca/feeschedule.
