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Help Centre
Got questions? We've got answers. If you don't find what you're looking for below, try searching our FAQs.
Urgent Questions
I forgot my banking PIN. What should I do?
There’s been some suspicious activity in my Account(s). What should I do?
My Card is lost or stolen. What should I do?
Seniors Centre – Banking With Confidence
We recognize and appreciate the meaningful contributions that seniors make in our communities.
Recently, there have been many changes in the way our world operates, and we’ve had to learn new skills - from finding new ways to buy the food and supplies we need, to finding new ways to bank.
We’re committed to supporting senior citizens and the people who love and care for them, and this commitment includes following the principles of the Code of Conduct for Delivery of Banking Services to Seniors. You can read the details of our commitment to seniors here.
Worried you may have been scammed or have a security issue?
If you think your security has been compromised, or you’d like to report fraud, call us at 1-888-826-4374.
Worried about a potentially suspicious email or text claiming to be from Tangerine? Report it to phishing@tangerine.ca.
Your safety is very important to us. Learn more about how to keep your banking information safe at our Security Centre.
The Tangerine Blog: The Juice
The Juice is full of personal finance information, including articles on saving, spending, investing and borrowing.
We're here when you need us
Chat with our bot
Our Chatbot's pretty smart and has a ton of general information. You can also log in to ask for specific answers about your banking.
Phone
To experience our award-winning Client service, call us toll free.
File a complaint
We are commited to providing you with top-notch service and we take your concerns seriously. If you're unhappy with anything and would like to log a complaint, please reach out to us.
*For more information about Power’s of Attorney and joint deposit accounts, you can also review information from the Federal/Provincial/Territorial Ministers Responsible for Seniors, which is available on the Government of Canada webpage.