Updated as of December 10th.

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Q: How could a Canada Post labour disruption impact me?
A:  If there is a Canada Post labour disruption, we can expect an interruption in mail delivery and potentially in other Canada Post services as well. In the event of a labour disruption, printed statements and other documents that you normally receive from us by mail may be delayed or may not be delivered. If there are any documents, cheques, or other items you’d normally mail to us, we may not be able to receive or process them until after the labour disruption ends. There are options available to you, such as choosing to go electronic as detailed below.

 

Q: How do I sign up for electronic statements?
A: For most Accounts, you can arrange to get your statements and other documents electronically by going to ‘Profile & Settings’. From there, hit ‘General’ and scroll down to choose your Electronic Document preference under ‘Other Communications’. You’ll see your new electronic statement the month following your preference change.

 

Q: When will I receive my Credit Card, Client Card or Cheque Book during the Canada Post Labour Disruption?
A: For new Credit Card applications, or replacement Card requests, Card delivery may be delayed. For new Chequing Accounts, Clients may experience a delay receiving their Client Card for debit purchases and ABM transactions. Chequebook order and replacement Card delivery may also be delayed.

 

Q: How do I send in a payment for my Credit Card, Line of Credit (Home Equity Line of Credit or Credit Account) and Mortgage?
A: In the event of a postal disruption, you are responsible for continuing to make your payments and keeping your Account in good standing by making at least your Minimum Payments by the Payment Due Dates shown on your statement. You can find your Credit Card or Line of Credit Minimum Payment and Due Date information and make a payment by logging in at tangerine.ca or in the Mobile Banking app. You can also call us at 1-888-826-4374 to get additional information.
For Credit Cards, you can make payments by telephone, through another financial institution, by logging in at tangerine.ca or in the Mobile Banking app. Depending on the method used, payments may take several days to reach us. 
For Home Equity Line of Credit, Credit Account and Mortgage Clients, you can make payments by telephone through another financial institution, by logging in at tangerine.ca or in the Mobile Banking app. Depending on the method used, payments may take several days to reach us.  

 

Q: When will I receive my printed statements?
A: Printed statements for all Accounts may not be sent until after the labour disruption ends.
You can also arrange to get your statements and other documents electronically for most of your Accounts by logging in and going to 'Profile & Settings’. From there, hit ‘General' and scroll down to choose your Electronic Document preference under ‘Other Communications’. You’ll see your new electronic statement the month following your preference change.
Please note that Mortgages and Tangerine Credit Accounts are paper only Accounts and that in the event of a postal disruption, you are responsible for continuing to make your payments and keeping your Account in good standing by making at least your Minimum Payments by the Payment Due Dates shown on your statement. You can find your Credit Card or Line of Credit Minimum Payment and Due Date information and make a payment by logging in at tangerine.ca or in the Mobile Banking app.

 

Q: What will happen with documents, cheques or other items you’d normally mail to us?
A: We’ll process these as soon as we receive them and will send out any subsequent documents after the labour disruption ends. Remember, you can also use the Cheque-In® feature of our Mobile Banking app to deposit cheques instantly with your smartphone or tablet. Find out how to deposit a cheque here. In circumstances where we need original documents, please courier them to us at 3389 Steeles Avenue East, Toronto, Ontario, M2H 0A1 or fax them to 1-888-464-2929.

 

Q: When will I receive my printed trade confirmation?
A: Printed trade confirmations for all Accounts won’t be sent until after the labour disruption ends. Trade confirmations can be viewed online when you log in at tangerine.ca and go to ‘Inbox’ by clients who have chosen to receive their trade confirmations electronically.

 

Q: How do I make a payment to my line of credit, the Tangerine Credit Account?
A: You’ll still be responsible for ensuring your Credit Account payments are received when due. You can find your Minimum Payment and Due Date information and make your minimum payment by logging in at tangerine.ca or in the Mobile Banking app. If your payment is not received by your payment due date, we’ll continue to auto-debit your payment account monthly. 

 

Q: My Mortgage is coming up for renewal soon.  How do I renew it?
A: Please call us at 1-800-568-2190 and we’ll help you renew your Mortgage over the phone. If you like we can arrange an early renewal now (within 180 days of your renewal date) without a penalty.

 

Q: How does this impact my Credit Card cash back offer?
A: Please be aware that there may be a delay in your Card delivery due to a potential postal disruption. However, there should be no impact on the limited-time 10% cash back promotional offer for your Account as long as you activate your Card within 45 days of the date your Credit Card application was approved. 
Purchases posted to your Account within 60 days from the date your Card is activated will be eligible for the bonus 10% cash back, up to a maximum bonus of $100. 
See full offer terms at
https://www.tangerine.ca/en/offers/credit-card-cash-back-offer-world.