I misplaced my Credit Card. How can I pause/lock it?

If your Tangerine Credit Card is misplaced, you can pause/lock it until it turns up.

If you’re online:

1. Log in if you haven’t already and select your Credit Card Account
2. Click the ‘Pause Card’ button and follow the steps from there

If you’re on a mobile device:

1. Select your Credit Card Account.
2. Tap ‘Manage Card’ and select ‘Lock Card’ and follow the prompts from there. 

Either way, this will stop any new activity on your Card from the date you select this feature.

Once it’s paused/locked, and you can’t find your Card, please call us at 1-888-826-4374.

If you’re travelling outside Canada or the U.S., you can call us collect at 416-758-3139. We'll issue a replacement Card, and it should arrive within 5 to 7 days.