Samsung Pay is here

What is Samsung Pay and how can I use it?

Samsung Pay allows you to make in-store purchases using an eligible Samsung device. Add your Tangerine Client Card or Money-Back Credit Card to pay for goods and services at merchants that accept contactless payments.

How does Samsung Pay work?

Eligible Samsung devices use Near Field Communication (NFC) technology, which allows two devices to exchange payment information quickly and conveniently at close range. Samsung Pay is also the only digital wallet to currently use Magnetic Secure Transmission (MST) technology, which sends a signal that mimics the magnetic stripe on a traditional payment card, allowing you to use Samsung Pay at terminals that don’t otherwise accept NFC payments.

What do I need to use Samsung Pay?

In order to use Samsung Pay, you’ll need:

• An eligible Samsung device: Samsung Galaxy S9, S9 Plus, Note 8, S8, S8 Plus, S7, S7 Edge, S6 Edge Plus, Galaxy Note 5, Galaxy S6, S6 Edge, Galaxy A8, and Galaxy A5
• Your Tangerine Client Card or Money-Back Credit Card

How do I set up my Tangerine Client Card or Money-Back Credit Card with Samsung Pay?

1. Open the Samsung Pay app.
2. Select “Add a credit card or debit card”.
3. Follow the prompts.

As an Authorized User, can I add my Credit Card to Samsung Pay?

Yes, follow the instructions to add your Card.

As a joint Chequing Account holder, can I add my Client Card to Samsung Pay?

Yes, follow the instructions to add your Client Card.

How much does it cost to use Samsung Pay?

There is no cost to register or use your Tangerine Client Card or Money-Back Credit Card with Samsung Pay.

• Standard Account level and Card Account fees apply.
• Existing wireless carrier data and messaging charges apply.

Where can I use Samsung Pay?

Samsung Pay can be used in store:

• anywhere you can tap or swipe your Card to pay
• anywhere you see the Google Pay logo

How do I select my Tangerine Money-Back Credit Card as my default Card in Samsung Pay?

The last card used in Samsung Pay automatically becomes the default payment card. You can also go into “Settings”, select “Manage Favourite Cards”, and choose your Tangerine Card as a favourite card.

How many cards (debit and/or credit) can I add to each device?

You can add up to 10 payment cards to Samsung Pay. These include credit cards, debit cards, and private-label credit cards (store credit cards). There is no limit to the number of gift cards that can be added to Samsung Pay.

How do I delete or suspend my Card for use in Samsung Pay?

To delete your Card from the app:

1. Open the Samsung Pay app.
2. Select the Card you’d like to remove. Click “Delete card” from the top right menu to delete your Card from the wallet.

To suspend a Card on the app:

If you’d like to suspend your Tangerine Client Card, please call us at 1-888-826-4374.

If you’d like to suspend your Money-Back Credit Card, log in at tangerine.ca, select your Money-Back Credit Card, and select “Pause Card”.

What do I do if my device or physical Card has been lost, compromised or stolen?

If you believe your Tangerine Card information used for Samsung Pay has been stolen or compromised in any way, call us immediately at 1-888-826-4374.

What fraud protection features does Samsung Pay provide?

Your Samsung device uses state-of-the-art biometric technology (fingerprint, iris scan), and proprietary Knox security to protect your wallet. Payments can’t be initiated unless your biometric or security PIN is used to make a transaction. Your Tangerine Client Card or Money-Back Credit Card purchases made through Samsung Pay are protected against unauthorized transactions with Mastercard’s Zero Liability Policy. Your Card information and transaction information are never shared with Samsung.